Returns

OUR RETURNS POLICY

Our returns address is;

Brockholes Pavilion Claughton Industrial Estate
Brockholes Way
Claughton-On-Brock
Preston
PR3 0PZ

Return & Exchange Policy

We want you to be happy with your purchase! If you need to return or exchange an item, please follow the steps below.

Returns & Exchanges
  • Any unwanted items can be returned for a refund or exchange within 28 days from the date you received your parcel.
  • Items must be unworn, unwashed, and in their original condition, with all labels attached.
How to Return Your Item
  1. Repack Your Items – Use the original packaging if possible. If you no longer have it, place the items in a waterproof and sealable bag.
  2. Complete the Return Form – Use the order invoice included in your delivery. On the back, fill in the section for exchanges and refunds. Place this form inside the package.
  3. Seal and Send – Ensure your return is securely sealed before sending it back to us.

Please check any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.

Returns Labels
 
We only offer free returns labels for exchanges.  Refund requests using this service will be charged £3.70 and this will be deducted from the refund due to you (unless purchased via amazon or Debenhams market places where both will be covered.)
 
  • Please use the following link to create a return with our returns portal. This is at a set price of £3.70 with a maximum weight of 20KG.

https://our-returns.dpd.co.uk/VOI_LONDON

FAULTY GOODS

If you receive a faulty item please return it to us within 30 days’ of receipt. Please remember to get in touch with our Customer Service team prior to returning.

REFUND PROCESS

We've got you covered! We'll work our magic and aim to process your return within 7 days of receiving them. We'll make sure to keep you in the loop once it's all sorted and your refund is on the way. Just so you know - give it about 7 working days for the funds to pop up in your account.

If you have any further queries or concerns please contact us on info@voilondon.com